Shipping Policy

At Food Network Shop, we are dedicated to bringing premium kitchenware and bakeware to culinary enthusiasts around the globe. We want your shopping experience to be as seamless and satisfying as creating a masterpiece in your own kitchen. Below, you’ll find all the details about how we ship your orders and our straightforward policy for returns and exchanges.

Shipping Information

We are proud to ship our products worldwide (excluding Asia and a few remote regions). Our goal is to get your premium kitchen tools to you as efficiently as possible.

• Order Processing: Please allow 1-2 business days for us to carefully prepare your order for shipment.
• Standard Shipping: Shipped via DHL or FedEx.
  • Delivery Time: 10-15 business days after shipment.
  • Flat Rate Fee: $12.95
• Free Shipping: Available on orders over $50, shipped via EMS.
  • Delivery Time: 15-25 business days after shipment.

You will receive a tracking number via email once your order has been dispatched so you can follow its journey to your kitchen.

Our Returns & Exchanges Policy

We stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a simple returns and exchange process within 15 days of receiving your order.

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

• Returned within 15 days of the delivery date.
• In original, unused condition with all tags still attached.
• Packaged in the original box with all included materials, manuals, and accessories.
• Accompanied by your proof of purchase (order number or receipt).

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns or exchanges on the following products:

• Can Openers (due to hygiene concerns)
• Choppers & Slicers (items containing blades)
• Cutlery & Knives (all sharp implements)
• Opened or used baking tools and utensils
• Personalized or custom-made items
• Clearance or final sale items (these will be clearly marked as such)

The Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

1. Contact Us: Email our dedicated customer service team at [email protected] within 15 days of receiving your order. Please use the template provided below to ensure we have all the necessary information to assist you quickly.
2. Wait for Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package.
3. Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation. Please include the RMA number on your package.
4. Ship Your Return: Send the package to the address we provide. We highly recommend using a trackable shipping method and considering insurance, as we cannot be responsible for return packages that are lost in transit.

Exchanges

Need a different size, color, or product? The process is just as easy:

• Follow the same process outlined above.
• Clearly indicate in your email that you are requesting an exchange and specify the exact replacement item you desire.
• Once we receive and inspect your returned item, we will ship your replacement.
• The customer is responsible for any price difference and additional shipping costs associated with the exchange.

Refund Information

Once your return is received and inspected:

• We will process your refund within 5-7 business days.
• The refund will be credited to your original method of payment (Visa, MasterCard, JCB, or PayPal).
• Please note: Original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.
• After we process the refund, please allow an additional 3-10 business days for it to appear in your account, depending on your bank or credit card company’s processing times.

Damaged or Defective Items

Your satisfaction is our priority. If you receive an item that is damaged or defective, please contact us immediately at [email protected]. Include your order number and photos of the damage, and we will swiftly arrange for a replacement or refund. In most cases, we will provide a prepaid shipping label for your convenience.