At Food Network Shop, we take pride in providing premium kitchenware and bakeware to culinary enthusiasts around the world. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you’re not happy with an item, our straightforward returns and exchanges process makes it easy to find a solution.

Quick Overview: We accept returns and exchanges within 15 days of receipt for most items. Original shipping fees are non-refundable, and return shipping is the customer’s responsibility.

Eligibility Requirements

To be eligible for a return or exchange, your item must be:

  • Returned within 15 days of delivery
  • In original, unused condition with all tags attached
  • In the original packaging with all included materials
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • Can Openers (due to hygiene concerns)
  • Choppers & Slicers (blade-containing items)
  • Cutlery & Knives (sharp implements)
  • Opened or used baking tools and utensils
  • Personalized or custom-made items
  • Clearance or final sale items (will be marked as such)

Return Process

Follow these simple steps to return an item:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship Your Return: Send the package to the address provided with your RMA instructions. We recommend using a trackable shipping method and purchasing insurance, as we cannot be responsible for lost return packages.

Exchange Process

If you need a different size, color, or product:

  1. Follow the same process as returns
  2. Indicate in your email that you would like an exchange and specify the preferred replacement item
  3. Once we receive and inspect your return, we will ship the replacement item
  4. You will be responsible for any price difference and additional shipping costs

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Please allow additional time for your bank or credit card company to process the refund (typically 3-10 business days after we process it)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund and provide a prepaid shipping label when appropriate.

Return Request Template

Copy and paste the template below into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Food Network Shop Customer Service Team, I would like to request a [return/exchange] for my recent purchase. Order Number: [Your Order Number] Product Name: [Product Name] Product SKU: [If available] Reason for Return: [Please specify] [For exchanges only:] I would like to exchange this for: [Product Name and SKU if known] I have read and understand the return policy terms. Thank you, [Your Full Name] [Your Phone Number]

Need Help?

Our customer service team is here to assist you with returns, exchanges, or any other questions:

Email: [email protected]

Response Time: Within 2 business days

Mail Returns To: Food Network Shop, 4148 Lakeland Terrace, INDIANAPOLIS, US 46201

Note: This policy applies only to items purchased directly from Food Network Shop at tableswarestore.com. Items purchased through other retailers are subject to their return policies.